Frequently Asked Questions

We specialize in premium, Swiss-designed and Swiss-made 3D-printed pill boxes and pill organizers.

Our collection includes keyring pill boxes, travel pill organizers, weekly pill boxes, daily pill organizers, hourly pill organizers, and artistic designs.

Each item is designed for daily use, travel, or as a thoughtful gift, with multiple color and style options.

All Biinii Design products are designed and 3D-printed in Switzerland.

Production takes place in our studio overlooking Lake Geneva and the Alps, where we carefully control every detail for a premium, reliable finish.

Yes — many of our pill boxes can be customized.

Depending on the model, you can choose from various designs, color combinations, and sometimes add initials or small details.

For special requests, contact us and we’ll see what’s possible.

Yes — Biinii Design can create custom 3D-printed pillboxes and related accessories with your branding.

We offer tailored designs for wholesale, corporate gifts, promotional items, and specialized product needs.

For inquiries or references, please reach out via our contact form.

Past collaborations include custom work for the U.S. pharmaceutical sector.

Our pill boxes and pill organizers are made from high-quality PLA bioplastic and require minimal care.

For full safety and maintenance tips, see our Product Safety & Usage Guidelines Product Safety & Usage Guidelines.

Yes — all payments are processed through Shopify Payments.

Your personal and payment information is encrypted and protected using industry-standard security measures.

Once production has started, orders cannot be modified or canceled.

However, if there’s an issue with your order, such as incorrect information or if you need assistance, please contact us as soon as possible and we’ll do our best to provide the best solution and assist you promptly.

Please contact us within 7 days of delivery.

We’ll arrange the most suitable solution — typically a replacement or a full refund — to ensure you have the best experience.

Because our products are made to order, sales are final.

If your item arrives defective, damaged, or not as described, contact us within 7 days of delivery and we will arrange a replacement or refund.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs for cancellations under the cooling-off period are the responsibility of the customer.

Refunds under the EU cooling-off period will be issued once the returned item is received and inspected.

This cooling-off right applies to EU customers only.

For full details, please refer to our Refund Policy.

Yes. We currently ship to Switzerland, United States, Canada, Australia and the European Union.

United States: We ship to the USA with all duties and import taxes included (DDP). Orders are fully customs-cleared and shipped twice per week from Switzerland. No extra fees apply upon delivery.

European Union: We are fully registered under the IOSS system (EU Import One-Stop Shop). Taxes are collected at checkout and transmitted directly to customs, so you will not have to pay any additional fees upon delivery.

United Kingdom: We are completing our UK VAT registration. Once finalized, direct UK orders will be available here. Until then, please order via our official Etsy shop.

For other destinations, please visit our Etsy shop for worldwide delivery.

We ship twice a week from Switzerland.

Estimated delivery times:

• Switzerland → typically 1–3 business days (via Swiss Post)
• European Union → typically 4–8 business days after dispatch
• United States: typically 6–10 business days after dispatch — all duties and import taxes included (DDP), fully cleared through customs
• Canada & Australia → typically 7–15 business days after dispatch

Please note: occasional delays may occur due to customs clearance or carrier schedules.

We use tracked international services to ship your order.

Once your order has been shipped, it will transit through the Netherlands before being forwarded to its destination as part of our shipping optimisation.

For Switzerland, we use Swiss Post (registered)

You will receive an email with your tracking number, so you can monitor your parcel’s journey.

• Switzerland
  No import taxes or VAT — orders are shipped locally from Switzerland.
• European Union
  We are fully registered under the IOSS system (EU Import One-Stop Shop).
  VAT is collected at checkout and automatically transmitted to customs, so you won’t pay any surprise fees when receiving your order.
• United Kingdom
  We are finalizing UK VAT registration. Once active, VAT will be collected at checkout with no additional charges at delivery.
  Until then, please order via our official Etsy shop.
• United States
  Biinii Design ships to the USA with all duties and import taxes included (DDP).
  Orders are fully customs-cleared.
  You will not have to pay any additional fees upon delivery.
• Canada
  The official threshold is $20 CAD, but based on our experience, pillboxes are well below taxable limits and usually clear without fees.
• Australia
  Duty-free up to $1,000 AUD.

At Biinii Design, we take your privacy seriously.

We do not use Google Analytics or sell your data to any third parties.

Your personal and payment information is used strictly for processing orders and providing the best customer service.

Any remaining data stored on Shopify is processed in accordance with Shopify's data governance and privacy policies. You can review their full privacy policy here.

For any questions or support, please reach out via our contact form, and we will get back to you as soon as possible.